Moorepay Client Case Studies
Kram Restaurants - KFC Franchise
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Kram Restaurants consists of five KFC franchises operating throughout Surrey.
Employing 150 staff, covering 12 hours a day, 7 days a week, Kram Restaurants is a cash business relying heavily on the speed, accuracy and reliability of its 50 suppliers to keep things running smoothly – including their payroll provider.
The majority of the 150 employees are paid weekly including bonuses, variable shift patterns, and variable working hours. A smaller proportion are monthly salaried paid staff. Like most fast food restaurants staff turnover is high and the workforce is made up largely of young people who expect their money on time and without mistakes. To minimize staff turnover and avoid the complexities of changing legislation, and age breaks the company decided early on that payroll outsourcing would be the best option.
Said Managing Director Mark Hodding:
“I chose Moorepay for several reasons. They were competitively priced. But more than that, they invested a lot of time getting to know my business, my daily pressures as well as my expectations from them. The team were superb. They were very thorough in how they set everything up and they walked me through it until they were sure I understood what I needed to do.”
He continued:
“It is important that staff receive their pay packet from me, from the person who values their work and who can say thankyou. I deliver everyone’s payslip every Wednesday and I can only do that with a tight, efficient system behind me”
A methodical, accurate routine that pays dividends time and again
Kram Restaurant’s payroll routine is as methodical as it is accurate. Mark dials into each store on a Monday morning and prints off a report showing everyone’s hours worked. He checks everything and makes any adjustments such as bonuses or statutory holidays before faxing it to Moorepay via their standard input sheet. Moorepay process the data on Tuesday and by 8.30 on Wednesday morning the slips arrive by courier to Mark’s house and that same day are delivered personally to each member of staff. Funds are transferred to staff’s bank accounts via BACS 2 days later.
Benefits of using the Moorepay outsourcing service
Kram Restaurants enjoys many advantages to outsourcing their payroll to Moorepay.
- Staff retention: Ensuring there are no payroll mistakes or delays can help to encourage staff retention - critical in the fast food industry.
- Good communication: The expert team at Moorepay contact Kram Restaurants every 6 months to make sure everything is fine and to review how things are being done.
- Quality of service: If anything goes wrong Kram Restaurants knows that Moorepay will act quickly and professionally. Pointed out Mark “I know they will be there for my business whatever the circumstances”
- Scalability: Moorepay can handle any size of company, so the outsourcing service can simply expand as the franchise network grows.
Mark summarises, “Lots of people provide payroll outsourcing solutions but I was and continue to be very impressed with the reliable and quality service I receive from the Moorepay team.”
Find out how Moorepay can support your business
To find out how you can benefit from Moorepay's widely acclaimed Payroll & HR Solutions, please call 0845 184 4615 or fill in our short enquiry form.
