March 10, 2020

Statement on Coronavirus

At Moorepay, we are firmly committed to delivering our services and solutions to the highest possible standard, without putting the health and wellbeing of our colleagues or our customers at risk. We understand the importance of co-operating with our customers during times of uncertainty to create assurance that the right procedures are in place to ensure the safe continuation of business.

We have a business continuity framework in place which plans for a variety of potential business continuity incidents, including the impact of pandemic illnesses. Although there are a small number of cases of Coronavirus confirmed in the UK, Republic of Ireland and India, there is no current impact to our teams or the services that we provide from these countries.

However, as the public authorities have advised that there is a strong likelihood of the situation escalating in the coming weeks, we are doing our utmost to prepare for every eventuality.

Firstly, as part of our business continuity framework we have a team in place across the Moorepay and Zellis group who are carefully monitoring the development of the outbreak.

This includes:

  • Daily monitoring of the advice and guidance issued by the Department of Health and Social Care, Public Health England and the World Health Organisation;
  • Daily monitoring of reported cases and infection rates;
  • Monitoring of Foreign & Commonwealth Office travel advice for Moorepay colleagues travelling between our locations;
  • Reducing any non-essential travel between our office locations;
  • Internal monitoring of absence levels in line with typical measures at this time of year;
  • Internal communications to provide updates to our colleagues.

Secondly, in addition to taking advice from leading public authorities, we are ready to put in place appropriate and precautionary measures should this be necessary.

This includes:

  • Enactment of part or all of our Business Continuity plans (BCP) for a particular site or group of sites, which could include movement of work to alternative locations and/or movement of staff to alternative locations for the work to be performed;
  • Enactment of our IT BCP;
  • Engagement with third-party suppliers over their readiness for dealing with a coronavirus pandemic.

We will continue to watch carefully for new developments as the situation unfolds and adapt our policies accordingly. However, if you have any immediate questions or require any further information, please direct these requests to your Account Manager in the first instance.

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About the author

Hannah Booth

About the author

Hannah Booth

A graduate of Lancaster University and holder of a Professional Certificate and CAM Diploma in marketing and digital marketing, Hannah is our Communications & Content Manager. Hannah is responsible for all customer communications for Moorepay, and for leading on and producing key content on legislative and industry topics for the Moorepay knowledge centre.

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