Moorepay helped award-winning home automation specialist adapt to HR challenges brought about by the COVID-19 pandemic.
Design Innovation is an award-winning home automation specialist. Their systems provide lighting control, heating control, audio and video distribution, curtain & blind control, alarms and CCTV for homes and offices. Based in Nottingham, their expert team install their systems across the UK.
The impact of COVID-19 on SMEs in the UK has been immense. Before the pandemic hit the UK, 80% of SMEs reported stable or growing revenue. However, in October 2020, 80% reported their revenue was instead declining, predicting that this would have a knock-on impact on growth, recruitment, retention, and sustainability.
Fortunately, in this difficult and unpredictable period, Design Innovation sustained their business much better than they expected. However, the pandemic left them with other challenges to overcome.
Luckily, in those instances Moorepay was able to help. Find out how by downloading the case study.
“The service I’ve received [from Moorepay] has been above and beyond what I anticipated. I have received greater support than I would have guessed which has been very valuable and very much appreciated.
Elaine [my account manager] has been extremely helpful with a member of staff. She gave me verbal advice over the phone, and helped by proofreading my emails to the employee, recommending amendments, and giving me final confirmation to send. It was reassuring and very valuable to know what I was saying was correct and that I wasn’t setting myself up for a ‘fall’.”