Next Generation software
Your upgrade hub
This is your centralised upgrade hub, containing the mandatory upgrade process, advising you what you need to do ahead of your upgrade and to take you through what you must do before your upgrade.
Pre-upgrade
Please read the pre-upgrade advisory’s which you should complete prior to your upgrade date.
-
Please whitelist the following email addresses to ensure that emails and notifications are not sent to junk or blocked by email security software.
-@moorepay.co.uk
-support@moorepaysupport.zendesk.com
-
Before your upgrade it’s important for you to review security levels, org units and user profiles. To help you with this please use this guide to hierarchy reports.
We advise administrators to conduct a review of their hierarchy ahead of the upgrade. Please review your positions, organisation units and security profiles. This is particularly relevant if you use leave, timesheets, expenses and approval/workflow functionality. Please ensure that positions are assigned correctly to the appropriate org unit and security profile. Errors in your hierarchy will affect the visibility of team members to managers, approval workflows and corrections after the upgrade may incur additional costs.
If you need support to conduct a hierarchy review, we can provide ‘how to’ instructions to run your own Position, Org Unit & Security Profile reports (to review your hierarchy).
-
As part of the upgrade, all employees logging into the system will need a valid email address, this is to improve usability and access.
We advise administrators to review email addresses, ensuring they are up to date. Full names, length of service, email addresses held in the business email field, phone number and work mobile will be visible to ALL employees through the phonebook functionality. If your organisation uses personal email addresses in this field this will be a GDPR risk if the phonebook functionality is switched on. This can be switched off ahead of the upgrade on instruction, or by client administrator via (configuration within the security screen).
-
It’s a good idea to let your employees know that changes are coming. If you’ve not already got a copy, an employee email template can be found here.
-
Depending on whether you have managed or software only payroll solution you’ll need to carry out our eLearning training to ensure you’re getting the most out of the upgrade.
-
If instructed by your Upgrade Project Manager please ensure that you have moved into the next pay period prior to your upgrade date.
To note this will be dependent upon your agreed upgrade date.
Important information
Please read all of the sections below as they contain important information and changes vital to ensure a smooth and successful upgrade.
-
Payroll reports run prior to your upgrade will not be held in the Next Generation Application. Please download and save these prior to your upgrade. Should you require copies post your upgrade please contact your payroll team. New reports for periods run on the Next Generation Application are obtainable via the ‘Reports’ tile.
-
Review and remove all user logins linked to Terminated EE’s. Within the upgraded application ‘Leavers’ loose access to the system as soon as they reach their termination date. Internal process change, final pay documents should be posted/emailed through to leaving EE’s by Admins.
-
Please refer to the Training Hub to review the eLearning for Early Pay Modelling and Post Pay Changes
-
Please whitelist the following email addresses to ensure that emails and notifications are not sent to junk or blocked by email security software.
@moorepay.co.uk
support@moorepaysupport.zendesk.com
-
Changes to Service, Single Sign On and Multi Factor Authentication may not be delivered on the same day as your upgrade as they’re carried out by our Application Consultancy Team and require specific technical support.
-
Favourites are not available within the Next Generation Application. These will be lost/removed on upgrade.
-
Please note that the functionality has changed and you are now unable to enter expenses on behalf of an employee.
-
The Mobile Application is available from App/Play stores, by selecting ‘Moorepay’. Please note that all users must login successfully to the Website first before credentials will be recognised in Mobile Application.
-
The Next Generation Application does allow for integration with Microsoft Office 365.
-
The new ‘Search’ bar only searches by EE name & ID numbers. Due to the people orientated design, navigate to EE Record to make any amendments.
-
As in MPHR, the Standard Employee Profile has access to update personal details and bank details. These are now more visible to Employees due to the revised layout changes.
-
Basic Pay, Equal Opportunities Data, Personal and Contract details, and history are visible to the Manager Standard Profile (as they are in MoorepayHR).
-
Non permanent pay & deductions should be inputted in variable pay (whereas it was previously timesheets in MoorepayHR). Bulk timesheets are still available and templates will be migrated over during the upgrade.
-
Please visit the Moorepay Training Hub to review all the Next Generation Application eLearning; The Moorepay training hub | Moorepay
Upgrade day
On the day of the upgrade there are several steps your upgrade team will take to ensure your transition goes smoothly.
-
We’ll review your database upgrade. (Outside of UK working hours). We will then run Bespoke Profile security protocol (within UK working hours). Your database will be ready from approximately 11am. We’ll drop you an email you to confirm the upgrade is complete.
-
SSO, MFA and changes to service might not be delivered on the same day as your upgrade as they’re carried out by separate teams, due to requiring additional support.
-
Post upgrade support will be provided by your business as usual Payroll Team, please contact them via the usual channels: Support Portal, email or telephone. For more information about the Support Portal please visit; Introducing your new Support Portal | Moorepay
Software clients – Changes to be aware of
These short videos detail process changes you should be aware of prior to upgrade.
-
Pay Preview
-
Post Pay
-
Payroll Restore
Next Generation eLearning
To understand our Next Generation Software better please complete the relevant eLearning below ahead of your upgrade.
-
-
The Moorepay training hub
Your centralised hub for Moorepay training.
-
All eLearning
All your eLearning needs A-Z! If you’ve got a specific area of our software you’re looking for help on simply hit search in the top right corner of the table below.
User guides
We’ll send these directly to your inbox, or you can download them from here.
-
Admin | Mobile App guide
-
Employee | Mobile App guide
-
Admin | Managed guide
-
Employee | Managed guide
Other user guides
Helpful guides specific to your upgrade, for both you and your employees.
-
Clearing your Cache
-
Switching off phonebook functionality
-
Login instructions
-
MoorepayHR hierarchy review