When you contact our solicitors their advice is regulated by the Solicitors Regulation Authority (“SRA”). If you feel that you have not received a high quality, professional service then we want to know and would ask you to raise that with us.
If you feel that the service you have received from one of our solicitors falls below the professional standards expected, then you are also able to contact the SRA to raise any concerns that you have with them and they will investigate.
Details of how to raise any issue or complaint with the SRA are available on their website www.sra.org.uk. Alternatively, you can contact the Legal Services Ombudsman. Where you take advice on a matter directly from one of our solicitors, this will attract legal advice privilege.
The Solicitors Compensation Scheme is not available in relation to claims against our solicitors but their work is covered as part of our professional indemnity insurance.
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