When you contact our solicitors their advice is regulated by the Solicitors Regulation Authority (SRA). If you feel you’ve not received a high quality, professional service then we would appreciate it if you could raise that with us, so that we can improve our service.

If you feel that the service from one of our solicitors falls below professional standards, then you’re also able to contact the SRA to raise any concerns for them to investigate.

Details of how to raise any issue or complaint with the SRA are available on their website. Alternatively, you can contact the Legal Services Ombudsman. Where you take advice on a matter directly from one of our solicitors, this will attract legal advice privilege.

The Solicitors Compensation Scheme is not available in relation to claims against our solicitors but their work is covered as part of our professional indemnity insurance.