Moorepay’s current subprocessors
Moorepay Limited and Moorepay Compliance Limited (collectively “Moorepay”) may use certain sub-processors (as defined by UK data protection legislation) to support an effective delivery of our services to you. Such sub-processors may have access to certain personal information and this page aims to provide you with key information surrounding the identity, location and role of each sub-processor.
Moorepay will look to update this page as appropriate and inform any customers who have subscribed to this page via email of any change which may affect data processing. We would also encourage you to actively monitor this page.
The below list is separated by service offering. However, please note that it is not exhaustive and if you are receiving any bespoke services there may well be other sub-processors to consider. Moorepay will notify you of this in your underlying contract.
NOTICE AND DISCLAIMER This table is subject to change at any time. Last updated on March 2021.
|SubProcessor||Purpose||Applicable Services or product||Entity Country||Processing Location|
|Bacs Payment Schemes||Our Payment services provider for both Direct Debit collections and Bacs credits for payroll and Bacs services||Payroll & Direct Debit||United Kingdom||UK|
|DX Courier Services||Courier service for clients requiring hard copy reports||Payroll, Direct Debit & BACS only||United Kingdom & Ireland||EU|
|Enrolpay||To send Pension data to pension providers and give employee access to AE letters when taking managed service||AE Managed services||United Kingdom||UK|
|Honeydew||Honeydew is our partner that provides occupational health services & absence management services||HR Services||United Kingdom||UK|
|Iron Mountain||Secure storage solution for backup tapes, archived files for Payroll, BACS only & Direct Debits (Payroll services)||All||United Kingdom and Ireland||EU|
|Itim Group||Item are a middleware provider for EDI legacy services||Legacy Payroll Services||United Kingdom||UK|
|Paragon Customer Communications (London) Ltd||Print partner for all customer receiving printed reports and payslips||Payroll||United Kingdom||UK|
|Mediasphere||Mediasphere provides both On Demand eLearning content and an LMS application for customers to deploy and manage their own courses. Training History and user data is therefore transferred to Mediasphere||Learning Management Solution||United Kingdom||UK|
|Microsoft Azure||Our product platform architecture is built on Microsoft Azure technology, and we utilise Microsoft Office 365 for the payroll process.||Payroll and HR software||United Kingdom||UK|
|OneModel||One Model is the analytics provider that Moorepay uses to provide People Analytics within our Services.||People Analytics||US||EU|
|Provident CRM||Hosts SugarCRM on Provident’s servers||Moorepay’s internal CRM||Ireland||EU|
|Restore||Secure storage solution for archived hard copy files – Payroll, Direct Debit and BACS only||All||United Kingdom and Ireland||EU|
|RingCentral||Telephony platform used for inbound and outbound calls and associated call recording||Telephony & Call Recording||United Kingdom and Germany||EU|
|Royal Mail||Postal service for clients requiring hard copy output via this service||Payroll, Direct Debit and BACS only||United Kingdom and Ireland||EU|
|Windsor Telecom||Windsor technology is our fax service provider for customers sending data via fax||Legacy Payroll Services||United Kingdom||UK|
|You At Work||You At Work is our partner that provides a Benefits platform for employee selection of benefits||Employee Benefits||United Kingdom||UK|
|Zellis India Private Ltd||Off Shore Payroll Processing & Data Preparation||Payroll & Direct Debit||India||India|
|Income Group||Our Faster Payment services provider for employee payments||Payroll||United Kingdom||UK|
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