Moorepay Limited and Moorepay Compliance Limited (collectively “Moorepay”) may use certain sub-processors (as defined by UK data protection legislation) to support an effective delivery of our services to you. Such sub-processors may have access to certain personal information and this page aims to provide you with key information surrounding the identity, location and role of each sub-processor.
Moorepay will seek to update this page as appropriate. Moorepay is under no obligation to provide any notice of such updates and would encourage you to actively monitor this page.
The below list is separated by service offering. However, please note that it is not exhaustive and if you are receiving any bespoke services there may well be other sub-processors to consider. Moorepay will notify you of this in your underlying contract.
| Subprocessors | Purpose | Applicable Services or product | Entity Country |
| Bacs Payment Schemes | Our Payment services provider for both Direct Debit collections and Bacs credits for payroll and Bacs services | Payroll & Direct Debit | United Kingdom |
| Clearslide | Used to share content and screens with prospects and customers | All | United States |
| DocuSign | Customers use DocuSign to sign Customer Agreements electronically | All | United States |
| DX Courier Services | Courier service for clients requiring hard copy reports | Payroll, Direct Debit & BACS only | United Kingdom & Ireland |
| Enrolpay | To send Pension data to pension providers and give employee access to AE letters when taking managed service | AE Managed services | United Kingdom |
| Experian | Financial health checks and Sales customer vetting process is managed in Experian | All | United Kingdom |
| GoToWebinar | To share and collaborate content to our customers | All | United States |
| Grosvenor Technology | Supplies hardware required for Time and Attendance clocking. Holds PI data including bio metric for clock on clock off purposes | Time & Attendance | United Kingdom |
| Honeydew | Honeydew is our partner that provides occupational health services & absence management services | HR Services | United Kingdom |
| Inbox25 | Marketing Communication & Automation tool to deliver email and marketing campaigns to prospects / clients | All | United States |
| SugarMarket | Marketing Communication & Automation tool to deliver email and marketing campaigns to prospects / clients | All | United States |
| Iron Mountain | Secure storage solution for backup tapes, archived files for Payroll, BACS only & Direct Debits (Payroll services) | All | United Kingdom and Ireland |
| Itim Group | Item are a middleware provider for EDI legacy services | Legacy Payroll Services | United Kingdom |
| MBA Group | Print partner for all customer receiving printed reports and payslips | Payroll | United Kingdom |
| Mediasphere | Mediasphere provides both On Demand eLearning content and an LMS application for customers to deploy and manage their own courses. Training History and user data is therefore transferred to Mediasphere | Learning Management Solution | United Kingdom |
| Microsoft Azure | Our product platform architecture is built on Microsoft Azure technology, and we utilise Microsoft Office 365 for the payroll process. | Payroll and HR software | United Kingdom |
| OneModel | One Model is the analytics provider that Moorepay uses to provide People Analytics within our Services. | People Analytics | United States |
| Provident CRM | Hosts SugarCRM on Provident’s servers | Moorepay’s internal CRM | Ireland |
| Restore | Secure storage solution for archived hard copy files – Payroll, Direct Debit and BACS only | All | United Kingdom and Ireland |
| RingCentral | Telephony platform used for inbound and outbound calls and associated call recording | Telephony & Call Recording | United Kingdom and Germany |
| Royal Mail | Postal service for clients requiring hard copy output via this service | Payroll, Direct Debit and BACS only | United Kingdom and Ireland |
| Windsor Telecom | Windsor technology is our fax service provider for customers sending data via fax | Legacy Payroll Services | United Kingdom |
| WordPress | CMS system for our prospect facing website (www.moorepay.co.uk) | N/A | United Kingdom |
| You At Work | You At Work is our partner that provides a Benefits platform for employee selection of benefits | Employee Benefits | United Kingdom |
| Zellis Private Ltd | Off Shore Payroll Processing & Data Preparation | Payroll & Direct Debit | India |