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Moorepay’s Current Subprocessors

Moorepay Limited and Moorepay Compliance Limited (collectively “Moorepay”) may use certain sub-processors (as defined by UK data protection legislation) to support an effective delivery of our services to you. Such sub-processors may have access to certain personal information and this page aims to provide you with key information surrounding the identity, location and role of each sub-processor.

Moorepay will look to update this page as appropriate and inform any customers who have subscribed to this page via email of any change which may affect data processing. We would also encourage you to actively monitor this page.

The below list is separated by service offering. However, please note that it is not exhaustive and if you are receiving any bespoke services there may well be other sub-processors to consider. Moorepay will notify you of this in your underlying contract.

NOTICE AND DISCLAIMER This table is subject to change at any time. Last updated on March 2021.

SubProcessorPurposeApplicable  Services or productEntity CountryProcessing Location
Bacs Payment SchemesOur Payment services provider for both Direct Debit collections and Bacs credits for payroll and Bacs servicesPayroll & Direct DebitUnited KingdomUK
DX Courier ServicesCourier service for clients requiring hard copy reportsPayroll, Direct Debit & BACS onlyUnited Kingdom & IrelandEU
EnrolpayTo send Pension data to pension providers and give employee access to AE letters when taking managed serviceAE Managed servicesUnited KingdomUK
HoneydewHoneydew is our partner that provides occupational health services & absence management servicesHR ServicesUnited KingdomUK
Iron MountainSecure storage solution for backup tapes, archived files for Payroll, BACS only & Direct Debits (Payroll services)AllUnited Kingdom and IrelandEU
Itim GroupItem are a middleware provider for EDI legacy servicesLegacy Payroll ServicesUnited KingdomUK
Paragon Customer Communications (London) LtdPrint partner for all customer receiving printed reports and payslipsPayrollUnited KingdomUK
MediasphereMediasphere provides both On Demand eLearning content and an LMS application for customers to deploy and manage their own courses. Training History and user data is therefore transferred to MediasphereLearning Management SolutionUnited KingdomUK
Microsoft AzureOur product platform architecture is built on Microsoft Azure technology, and we utilise Microsoft Office 365 for the payroll process.Payroll and HR softwareUnited KingdomUK
OneModelOne Model is the analytics provider that Moorepay uses to provide People Analytics within our Services.People AnalyticsUSEU
Provident CRMHosts SugarCRM on Provident’s serversMoorepay’s internal CRMIrelandEU
RestoreSecure storage solution for archived hard copy files – Payroll, Direct Debit and BACS onlyAllUnited Kingdom and IrelandEU
RingCentralTelephony platform used for inbound and outbound calls and associated call recordingTelephony & Call RecordingUnited Kingdom and GermanyEU
Royal MailPostal service for clients requiring hard copy output via this servicePayroll, Direct Debit and BACS onlyUnited Kingdom and IrelandEU
Windsor TelecomWindsor technology is our fax service provider for customers sending data via faxLegacy Payroll ServicesUnited KingdomUK
You At WorkYou At Work is our partner that provides a Benefits platform for employee selection of benefitsEmployee BenefitsUnited KingdomUK
Zellis India Private LtdOff Shore Payroll Processing & Data PreparationPayroll & Direct DebitIndiaIndia
Income GroupOur Faster Payment services provider for employee paymentsPayrollUnited KingdomUK

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