Employee support | Moorepay
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Employee login support

Employee login support

Hello to the employees of Moorepay customers!

Need help? Check out our frequently asked questions below.

 

Please note although you use Moorepay’s software, your company’s payroll or HR team are best placed to help you with your payroll queries.

Employee FAQs

From payslips to P60s – get the answers you need

How can I access my payslips?

Depending on your business, payslips will be released at different times, usually just before your payday. If you’re still having payslip issues please contact your internal administrator.

How can I access my P60?

Your P60 (if available) is under ‘Pay Documents’. If you can’t see your P60 available in ‘pay documents’ it might be that your P60 is not ready to be released for this period. If you’re not sure, please contact the payroll and/or HR team at the company you work for.

I’m unable to log into Moorepay/I’m locked out – how can I get access?

We’re sorry to hear you’re having issues getting into our software, please follow these steps:

1)         First check you’re using the correct link:

Next Generation Software (Our latest software) – please note the Moorepay Mobile App is only available on this software
MoorepayHR (Our older software) – please note the Moorepay Mobile App is not available on this software
HR hub – please note the Moorepay Mobile App is not available on this software

2)         Make sure you’re using your associated email/username to log in.

3)         Make sure you’re using the correct password.

If you’re still having issues you can reset your password with the forgotten password function. This will send a password reset link and instructions to your email. You can also contact the payroll and/or HR team at the company you work for who will be able to help you.

How do I get a new Moorepay verification code?

This is dependent on whether you’re company has chosen SMS or email to receive verification codes. If you’re unsure, please contact the payroll and/or HR team at the company you work for.

Looking for training?

Visit our E-Learning page to learn how to use the Moorepay system in depth.

Moorepay’s office locations

These are our key sites spanning the length of the country.

  • lowry mill manchester front entrance

    Swinton

    Lowry Mill, Lees Street
    Swinton
    Manchester
    M27 6DB

    0345 184 4615

  • Farnborough office

    Farnborough

    Suite 1016, Block A
    Cody Technology Park
    Farnborough, Hampshire
    GU14 0LX

    0844 391 1921

  • Sheffield office

    Sheffield

    The Quadrant
    Suite 28, 99 Parkway Avenue
    Sheffield
    S9 4WG

    0345 013 0891 / 2

  • dublin office

    Dublin

    3rd Floor, Custom House Plaza
    Harbourmaster Place
    IFSC
    Dublin 1
    D01 C2C5

    +353 1 481 4300