Employee Assistance Programme (EAP)

  • Give your employees access to confidential counselling and expert advice.

  • Support mental health and wellbeing both in and out of the workplace.

  • An affordable way to improve morale, reduce absence, and boost productivity.

What does our quality EAP service look like?

What to expect from Moorepay’s Employee Assistance Programme.

  • Qualified councillors

    Accredited by the British Association for Counselling and Psychotherapy (BACP), your employees will have access to counsellors who always work within the framework of the BACP code of ethics.

  • 24/7/365 helpline

    Employees have access to a confidential helpline where qualified experts will provide support and advice, 24/7/365.

  • Wide range of support

    It’s not just counselling that’s available through our EAP service, employees and family members can also access advice on legal and financial matters, health and wellbeing, coaching, fitness advice, emotional support, and childcare.

  • Impartial and anonymous

    The services your employees can access as part of our EAP are 100% confidential and totally anonymous. All advice offered by trained, qualified experts is impartial to give your employees an unbiased service.

  • Online portal

    Our cloud-based, online portal is packed with helpful advice and guidance that your employees can access any time, on any device. Available resources include self-help guides, management support, videos and guides.

  • Comprehensive reporting

    You’ll get access to monthly usage reports to track employee usage. To protect the personal information of employees you’ll just be able to see how many times employees have accessed services.

key benefits

Good for your people and good for your business

  • Path
    Improve morale

    Offering EAP is a simple way to show you support and care for your employees, and boost workplace morale.

  • Path
    Reduce absence

    Give your employees access to tools and advice that will help them better manage personal and work-related challenges. Reducing sick days and turnover by giving staff the support they deserve.

  • Path
    Boost productivity

    Help your employees proactively deal with any issues they face, so they can feel motivated and happy at work.

Why it’s important to consider offering an EAP

  • 13.7

    Affected by mental health at work

    Over one in seven people in the UK experience mental health problems in the workplace.
  • 70

    Working days lost

    A staggering 70 million work days are lost each year due to mental health problems in the UK.
  • 2.4

    The cost of mental health

    Work days lost due to poor mental health costs employers approximately £2.4 billion per year.

How does an EAP actually work?

  • Assessment

    An employee or family member calls the helpline, which will be answered by a fully trained and qualified counsellor who will provide initial support.
  • Counselling

    Should your employees require further support, they can be referred to a lawyer, nurse, doctor etc. according to their specific requirements.
  • Support

    All counselling cases are monitored to ensure quality and satisfaction. The case manager will continue to assess the employee until case resolution.

Chat to the team

Find out if an Employee Assistance Programme is right for you, and have a quick chat with one of our advisors to learn about pricing.

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