Supporting your implementation process
On this page, we’ll walk you through what a normal implementation process looks like at Moorepay.
We’ll work with you to ensure your system is set up just how you like it.
Contents
Go straight to the topic you’re interested in by clicking on the text below.
Chapter 1
An overview of the implementation process
In this chapter you’ll learn
- What implementation means
- What a customer can expect
Implementation is the structured process of setting up your new Moorepay software.
In short, implementation is about transitioning you from your current system to Moorepay smoothly and with minimal disruption. This ensures it’s configured correctly for your organisation, populated with accurate data, and ready for you to use with confidence.
The aim of implementation is simple: to ensure your payroll and/or HCM software is fully aligned to your business needs, compliant with relevant legislation, and ready to support your operations from day one.
What to expect
You’ll be guided through a clear, structured journey that includes:
- A defined plan and timeline, so you know what’s happening and when
- Dedicated support from an Implementation Consultant
- Software configuration tailored to your organisation
- Thorough testing and checks before go-live
- A smooth handover to ongoing service delivery once implementation is complete
We keep things structured and transparent, so you always know what’s happening and what’s needed next.
Chapter 2
How the implementation process works
In this chapter you’ll learn
- Where to start
- Important steps to follow
Every implementation is tailored to your organisation.
While every implementation is bespoke, they are guided by a well-established framework we’ve successfully delivered time and time again. From agreeing timescales to go-live and beyond, you’ll know what to expect at every stage, and who’s supporting you along the way.
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Implementation timescales
Implementation timescales vary depending on the product and the complexity of your requirements. Your Sales Executive will agree a timeline with you at the start, and your Implementation Consultant will keep you informed throughout the process.
Several factors can influence how long implementation takes, including:
• The size of your business
• The complexity and quality of your existing data
• The products being implemented (Payroll, HCM, or both)
• How quickly required information is provided
We’ll discuss these factors with you upfront, so expectations are clear from the beginning.
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The key stages
While every implementation is tailored, most follow a similar set of stages to ensure everything is set up correctly before go-live.
These typically include:
1. Project kick-off and planning
2. Data collection and validation
3. System build and configuration
4. Testing and review
5. Go-live preparation
6. Transition to ongoing service delivery
Your Implementation Consultant will guide you through each stage, step by step.
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Your role and ongoing support
A successful implementation is a collaborative process. While we’ll support you at every step, there are a few key things we’ll need from you along the way.
Customers are responsible for:
• Providing accurate and complete data
• Reviewing outputs and confirming details
• Attending agreed meetings or check-ins
• Letting us know if anything doesn’t look right
Your dedicated support
You’ll work with an expert Implementation Consultant who manages your implementation from start to finish.
Depending on your setup, you may also interact with other specialists, such as project management, technical consultancy or HCM consultancy, to ensure everything is configured correctly.
Chapter 3
HR Software implementation
In this chapter you’ll learn
- What data is needed for HR Software implementation
- Customisation and set-up of HR Software
An HCM implementation brings together the data, structure and configuration needed to support your people, processes and compliance from day one.
Our focus is on building a solid foundation that reflects how your organisation works and sets you up for confident use.
The HCM implementation process
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Core employee data setup
To establish each worker’s identity, role and place within your organisation, we’ll configure a core set of employee data, including:
• Personal details
• Job, position and employment information
• Reporting lines and organisational structure
• Legal entity data
This forms the foundation of your HCM system and supports accurate reporting, workflows and access controls.
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Pay, time, benefits and compliance
Building on this foundation, we configure the data required to support day-to-day people operations, including:
• Compensation and payroll information (such as pay rates, payroll groups and tax details)
• Time, attendance and leave eligibility
• Benefits enrolment
• Compliance data, including right-to-work and statutory requirements
Data quality, privacy and local regulatory requirements are central to this stage of implementation.
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Dashboards and reporting
HCM dashboards are role-based and designed to provide the right insight at the right level of the organisation, including:
• Executive dashboards – headcount, workforce costs, attrition and diversity
• HR dashboards – joiners, movers and leavers, absence, recruitment and performance trends
• Line manager dashboards – team headcount, leave balances, vacancies, performance and training compliance
• Specialist dashboards – recruitment, payroll, learning and compliance
• Data quality dashboards – highlighting missing or incorrect data and system issues
Will it be flexible to my needs?
HCM customisation will be configured to align with organisational requirements, including the creation of approximately 40 custom fields to capture business-specific employee data not available in standard functionality.
Can I customise the look and feel?
The system will be branded with the company logo and configured to reflect the corporate colour scheme, ensuring a consistent look and feel and a familiar user experience.
How long does it take to implement HCM?
Implementation timescales vary depending on the product and complexity of your requirements. Your Implementation Consultant will agree a timeline with you at the start and keep you informed throughout the process.
Looking to upgrade your HR Software?
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Chapter 4
Payroll Software implementation
In this chapter you’ll learn
- What data is needed for Payroll software implementation
- Customisation and set-up of Payroll software
A payroll implementation focuses on setting up your system accurately and in line with your payroll processes, so you can run payroll with confidence from day one.
We take a structured, detail-led approach to ensure everything is configured correctly before you go live.
The Payroll implementation process
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Payroll data setup
To set up your payroll software correctly, we’ll need accurate and complete payroll data from you. This typically includes:
• Company and employee details
• Pension information
• Pay and contract data
• Tax and statutory settings
• Relevant historical payroll figures
Providing high-quality data from the outset reduces the risk of delays or errors during implementation.
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System configuration
Your payroll software is configured to reflect your business structure and payroll processes. This includes:
• Tailoring system settings
• Configuring pay elements and payroll rules
• Setting up reporting outputs
• Aligning workflows to how your payroll or finance team operates
While every implementation follows a proven structure, configuration is always aligned to your specific requirements.
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Dashboards and reporting
Dashboards are configured during implementation to support your payroll processes and reporting needs.
These are aligned to how you run payroll day to day, helping you access key information clearly and efficiently.
Your Implementation Consultant will discuss which views and outputs are most relevant for you and ensure everything is set up before go-live.
How long does it take to implement Payroll Software?
Implementation timescales vary depending on the product and the complexity of your requirements.
Your Implementation Consultant will agree a timeline with you at the start and keep you informed throughout the process, so expectations are clear from day one.
Looking to upgrade your Payroll Software?
Explore our HMRC-recognised Payroll Software.
Chapter 5
Ensuring a smooth implementation
In this chapter you’ll learn
- Common worries customers face
- How Moorepay ensure a smooth implementation
We’re focused on making your implementation as smooth and stress-free as possible.
Switching payroll or HCM systems can feel daunting. It’s completely normal to have concerns about how the change will affect your people, processes and deadlines. That’s why our implementation approach is designed to reduce risk, remove uncertainty and give you confidence at every stage.
What are the most common worries customers have when switching systems?
Common concerns include:
- Data accuracy
- Disruption to payroll or HR processes
- Learning a new system
- Meeting key deadlines
Our structured approach and experienced team are designed to address these worries and give you confidence throughout the transition.
What are the typical risks?
Typical risks during implementation can include delays in providing data, incomplete or inaccurate information, or last-minute changes to requirements.
We reduce these risks through early planning, clear communication, and thorough checks at each stage of the process.
I’ve never had a project managed as well as this. Moorepay ran our implementation project and the customer service is just second to none. Everything around implementation and support is really second to none.
Cheaperwaste, a Moorepay HR software customer.
How do we ensure a smooth implementation?
We ensure a smooth and controlled implementation by:
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Assigning a dedicated Implementation Consultant
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Following a proven, structured implementation process
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Carrying out detailed validation and testing
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Keeping communication clear and consistent
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Supporting you right through to go-live
Once you’re live, we transition you to our ongoing service delivery team, who are there to help with day-to-day queries, updates and advice.
Your Implementation Consultant will ensure a clear handover, so you always know where to go for support and what to expect next.
What really stood out was David Adam’s clarity of communication, attention to detail, and his willingness to take ownership of problems until they were fully resolved. This made a noticeable difference, particularly during the implementation of the Next Generation Platform – a key milestone worth highlighting.
Evercore Group Serv Ltd, a Moorepay Payroll software customer.
Want to know more about the process?
Speak to our business development team.
By the way, have you considered Moorepay?
u003cp style=u0022text-align: center;u0022u003eOf course, we can’t say goodbye before letting you know Moorepay might just be the payroll provider you’re looking for.u003c/pu003ernu003cp style=u0022text-align: center;u0022u003ePayroll wizards looking for software to keep up with them, users searching of a fully managed service, or additional services that support payroll u0026amp; HR, we’ve got something for every business. We’re dedicated to providing easy to use, easy to access and easy to trust software and services, andu003ca href=u0022https://moorepay.turtl.co/story/payroll-and-hr-complete-bof/page/1/u0022u003eu003cuu003e this brochureu003c/uu003eu003c/au003e breaks it down for you.u003c/pu003ernu003cp style=u0022text-align: center;u0022u003eBut don’t take our word for it – u003ca class=u0022link-style-default link-urlu0022 href=u0022https://www.moorepay.co.uk/testimonials/u0022 target=u0022_blanku0022 rel=u0022noopeneru0022 data-link-target=u0022New tabu0022 data-link-type=u0022urlu0022u003eu003cuu003esee what our customers have to sayu003c/uu003eu003c/au003e.u003c/pu003ernrnu003ch3 style=u0022text-align: center;u0022u003eu0022We had a fantastic experience with the team that lead us to go live, and they were there with us to the very end.u0022 – Claire Williamson, CFO, Pall Mall Medicalu003c/h3u003e
Chapter 7
Frequently asked questions
In this chapter you’ll learn
- Frequently asked questions about the implementation process
FAQs
Implementation timescales vary depending on the products being implemented, the complexity of your requirements, the quality of your data, and how quickly information is provided.
A timeline will be agreed at the start, and your Implementation Consultant will keep you informed throughout.
Our structured, phased approach is designed to minimise disruption. Detailed planning, validation and testing are carried out before go-live to ensure a smooth transition with minimal impact on day-to-day operations.
You’ll need to provide accurate and complete data, such as employee, payroll or HCM information, and be available to review outputs, attend agreed check-ins and confirm details.
We’ll be clear upfront about what’s needed and when.
Yes. While every implementation follows a proven structure, system configuration is always tailored to your organisation, processes and reporting needs.
You’ll be supported by a dedicated Implementation Consultant who guides you through each stage, communicates regularly and ensures everything is ready before go-live.
Once you’re live, you’ll be transitioned to our ongoing service delivery team for day-to-day support, updates and advice.
Your Implementation Consultant will hand you over to your Account Manager, who will then look after you during the rest of your partnership with Moorepay.
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