Pall Mall Medical

The main benefit of Moorepay is the payroll system, in that it’s scalable which allows us to ensure as we grow as an organisation, we can continue to pay our employees.

Watch the testimonial

Chief Finance Officer, Claire Williamson from Pall Mall describes how she finds Moorepay’s Managed Payroll.

About Pall Mall Medical

Pall Mall Medical are leading private healthcare and cosmetic surgery providers in the UK. They offer outstanding services to self-paying patients and patients with private healthcare insurance.

They’re based in Manchester, Liverpool & Newton-le-Willows. We visited their CFO, Claire Williamson, at their Manchester practice to discuss how they find using Moorepay’s services.

What we did for them

Pall Mall use Moorepay’s Managed Payroll Premium bundle, also known as our Payroll Outsourcing service, which includes Expenses, Analytics, and Holiday Accrual.

By using Managed Payroll, Pall Mall don’t have to worry about paying their employees every month – all of that is sorted by Moorepay’s expert payroll team. We act as an extension of Pall Mall’s business so that pay, deductions, expenses, end of year processing, submitting forms to the HMRC, and everything in between is taken care of.

With access to Analytics, Pall Mall can also keep on top of the full employee journey and how this impacts their business.

What they said about our services

“We had such a smooth implementation and the team led by Angelia really guided us through the data migration processes right through to the payment of staff on pay day, leading to a successful first payroll run with no re-runs required.

“It’s always nerve-wracking when you’re changing your payroll process, because you want to ensure your staff still get paid. So for me, the implementation process was key. What I really appreciated from Moorepay was that they appointed a really hands-on project manager who adapted the implementation plan to what we wanted.

“The training as well was very tailored to how we wanted to be trained. So we had a fantastic experience with the team that lead us to go live and they were there with us to the very end.

“The time we saved with the Moorepay system was due to the expertise as well. So as well as the system, we can contact our payroll team who are the experts at payroll and are there to answer any queries.

“The main benefit of Moorepay is the payroll system, in that it’s scalable which allows us to ensure as we grow as an organisation we can continue to pay our employees. The system from an admin and management perspective is very user friendly and the teams always on hand to answer questions in the roll out. Louise Rourke was a brilliant trainer for the admin team.

“In day-to-day I find the staff are very responsive. If you contact them they pick up the phone, they’re really helpful, so the staff are really supportive.”

We had such a smooth implementation and the team led by Angelia really guided us through the data migration processes right through to the payment of staff on pay day, leading to a successful first payroll run with no re-runs required.

The time we saved with the Moorepay system was due to the expertise as well. So as well as the system, we can contact our payroll team who are the experts at payroll and are there to answer any queries.