Why you need this mini guide
Flexible working requests have become the norm since the law changed in 2024, giving employees the right to apply from day one. For HR, that means more applications to review, more decisions to justify, and more policies to keep updated.
And it isn’t just about saying yes or no. You’ll need to consider the effect on team performance, spot where requests might clash, and make sure your process stands up legally. That’s where this guide comes in. It explains the legislation in plain terms, highlights the common stumbling blocks, and gives you clear steps for managing requests fairly.
Why getting it right matters
Saying no to a flexible working request isn’t the problem. Saying no for the wrong reasons, or without following the proper process, is what can land employers in hot water. Discrimination claims, grievances, and even tribunal cases often come down to poor handling rather than the decision itself.
But flexible working isn’t only a compliance issue. When managers get it right, it strengthens trust, shows employees they’re valued, and creates a culture where people can do their best work. Done well, it can reduce turnover, support wellbeing, and make your organisation more appealing to future talent.
This guide will give you the confidence to make decisions that are both legally sound and people-focused, so you can protect your business while unlocking the benefits that flexibility brings.
