Before you can tackle AI-influenced grievances, you need to know what good grievance handling looks like to begin with.
This session gives you a firm foundation for grievance handling. When informal attempts to resolve an issue have failed, or an employee is left unhappy with the response they’ve received, raising a formal grievance is often the next step.
Handling a grievance effectively is crucial, as it may be your last real chance to address the issue before it escalates to Tribunal. And if it does, the consequences can be huge: from draining your resources to damaging your business’ reputation.
In this Smart Talk, we’ll walk through the fundamentals of grievance handling, including the most common reasons grievances are raised, how the formal procedure works, and what employers can learn from past mistakes that have made matters worse. We’ll also touch on why these fundamentals matter even more as AI begins to shape how concerns are raised and responded to at work.
This Smart Talk is ideal for HR professionals and people managers who want to strengthen their understanding of grievance handling and build the confidence to manage concerns fairly, consistently and in line with best practice.
About this series
Moorepay’s Smart Talks presents the AI Grievances & Tribunals Series
AI has infiltrated formal processes… and HR need to brace themselves for what’s coming.
AI is making it easier than ever for employees to raise concerns and challenge decisions. On one hand, it means helping people speak up when they might otherwise have said nothing at all. On the other, it can mean matters escalate faster, feel more hostile from the outset, and become much harder to untangle once the formal process kicks in.
What once might have been resolved with an informal conversation can now land as a fleshed-out grievance – or even a Tribunal claim in some cases – before you’ve had chance to get to the heart of the issue.
In this Smart Talk series, we’ll explore how AI is reshaping formal process at every stage, from grievances and disciplinaries to appeals and Tribunal claims. We’ll look at where it may genuinely help, where it risks making matters more complex, and what employers need to get right if they want their process to hold up now that the pressure’s on.
Across three linked sessions, we’ll take you through:
- The foundations of good grievance handling (this session)
- The reality of dealing with AI-influenced grievances
- What it takes to stay tribunal-ready in the age of AI
So whether you’re trying to spot the signs early or just make sure your approach stands up under pressure, this series will help you stay one step ahead of the grievance avalanche.
