As AI becomes more commonplace at work, it’s starting to make an appearance in the grievance process.
For employees, tools like Copilot or ChatGPT can be helpful in putting their concerns into words. But for employers, they can mean complaints arriving as lengthy,15-page documents that sound far more formal and are much harder to untangle than the issue itself may warrant.
It’s also changing how concerns are raised in the first place. In some cases, employees are turning to AI before they turn to a line manager, colleague or HR, which can make issues feel more formal before a conversation has even had chance to happen. Add in generational differences around communication, behaviour and what people see as grievance-worthy, and it’s easy to see how relationships can start to fray much faster.
In this Smart Talk, we’ll explore how to spot the signs that AI may have shaped a grievance, and how to cut through to the core of the complaint. We’ll also look at how to build the processes and documentation that get to the root cause quickly, so that manageable issues are resolved before they ever have the chance to snowball.
This Smart Talk is ideal for HR professionals looking to stay ahead of the growing challenge of AI-influenced grievances and stop everyday issues from becoming harder to resolve than they need to be.
About this series
Moorepay’s Smart Talks presents the AI Grievances & Tribunals Series
AI has infiltrated formal processes… and HR need to brace themselves for what’s coming.
AI is making it easier than ever for employees to raise concerns and challenge decisions. On one hand, it means helping people speak up when they might otherwise have said nothing at all. On the other, it can mean matters escalate faster, feel more hostile from the outset, and become much harder to untangle once the formal process kicks in.
What once might have been resolved with an informal conversation can now land as a fleshed-out grievance – or even a Tribunal claim in some cases – before you’ve had chance to get to the heart of the issue.
In this Smart Talk series, we’ll explore how AI is reshaping formal process at every stage, from grievances and disciplinaries to appeals and Tribunal claims. We’ll look at where it may genuinely help, where it risks making matters more complex, and what employers need to get right if they want their process to hold up now that the pressure’s on.
Across three linked sessions, we’ll take you through:
- The foundations of good grievance handling
- The reality of dealing with AI-influenced grievances (this session)
- What it takes to stay tribunal-ready in the age of AI
So whether you’re trying to spot the signs early or just make sure your approach stands up under pressure, this series will help you stay one step ahead of the grievance avalanche.
