I’ve never had a project managed as well as this, they ran our implementation project. The customer service is just second to none. Everything around implementation and support is really second to none.
CheaperWaste is one of the UK’s fastest-growing business waste management service providers. The Newcastle upon Tyne-headquartered business has over 20,000 customers who rely on them for their waste collection and disposal.
The company partners with national commercial waste recovery specialists such as Biffa and Veolia to provide waste management solutions to small and medium-sized businesses across England, Scotland and Wales.
What we did for them
Michael Shane, the Operations Director at Cheaperwaste faced significant challenges as his business grew. He needed to improve the HR process of the business, but didn’t know where to start. Michael said, “When I joined the business, it was growing to the point where they needed to bring in someone like me to take a look at where improvements could be made: they knew they needed something, they just didn’t know what.”
One of Cheaperwaste’s main issues was the scattered paper-based records and the lack of organised reporting on absence, performance, and leave. It was clear that they needed a comprehensive solution to simplify their HR management.
He added, “I wanted a system where I didn’t have to rely on two or three systems; I didn’t want to have to plug one into another. I wanted a system that could look after everything”.
Michael’s search led him to our HR Software, which offered all the functionality he needed, without the complexity that other solutions have.
“It was the fact that we could take everything we needed and tie it all intuitively together that was the selling point for me.”
With our HR Software in place, Cheaperwaste implemented the system gradually, starting with personnel data management, annual leave, and time tracking. Their employees quickly adopted the system, making it an integral part of their daily work.
“Everything they now use the system for is very intuitive, they’ve just adopted it and picked it up really quickly. For us as a people team, it supports us in all day-to-day admin and questions that can slow the function down.”
As they look to the future, they plan to expand their use of the system, particularly by integrating it with payroll and issuing personal laptops to all employees.
“We’re already using it to its full capabilities now, and it is set up end-to-end, which is what we wanted from an HR system. Once we’ve got payroll set up, then the whole system fits.”
Micheal praised the exceptional support provided by us, emphasising quick responses and comprehensive resources.
“I’ve never had a project managed as well as this, they ran our implementation project. The customer service is just second to none. Everything around implementation and support is really second to none.”
For us as a people team, it supports us in all the day-to-day admin and questions that can slow the function down. It frees the team up to have valuable conversations.
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