Solid Solutions

About Solid Solutions

Headquartered on the outskirts of Leamington Spa, Solid Solutions Group is a software provider for other businesses and was formed when the UK’s three national SOLIDWORKS resellers were brought together to form one of the largest SOLIDWORKS sales and support organisations in Europe.

What we did for them

Without an HR function at all until 2017, Solid Solutions relied on limited internal systems to connect employees, managers and teams. On joining the business to form the HR department of one, HR Manager – Helen Scares – found her work cut out to deliver even the simplest of data requests.

“We had some internal systems that performed specific functions for us – like holiday booking and a directory phone system. There was nothing where employees and managers could access information about other employees, teams, and organisational structures.”

“As a result, any type of information request from a manager – even something as simple as, “Can you tell me how many days of holiday my staff have got left?” – required extensive spreadsheet crunching.”

Since it’s implementation, our HR Software has seen a high adoption rate across the company. Helen commented that the implementation team and background work was “absolutely outstanding”.

Now fully up and running, the system allows Helen to provide a vastly improved service to employees, with typical queries able to be dealt with swiftly by HR, or bypass the HR desk entirely.

“With self-service available, the worst case scenario is now a very quick response from me, because I’ve got the information at my fingertips as opposed to having to go hunt for it.”

“For me personally, this speed of reporting on things like holidays and length of service is the main benefit. From the employee’s point of view, it’s the ability to see their holiday information themselves.”